Voice over IP solutions has amazing benefits over legacy telephony including cost savings, feature improvements, and flexibility. A good VoIP implementation not only satisfies your telephony needs, but it also takes into account the surrounding network infrastructure and works nicely in your specific environment.
Assessment and Analysis
Installing or switching to a Voice over IP based phone system can be a daunting process. Should you install a premise-based server? Go with a hosted solution? Which phones should be used? What features are needed?
Earnity will consult with you to determine the full scope of your business needs, create a custom proposal, submit the proposal to qualifying VoIP providers, and then manage the responses and questions. This proven process is the best and most efficient way to choose the provider who is the best fit for your company.
Installation and Migration
Stepping into a new phone system is always an adjustment for business operations. We include 30 days of support to ensure that any changes, tweaks, and fixes necessary are covered as you transition to the new system.
Best Practice IVR Design
Administrative training for key personnel in order to pass along the base knowledge necessary for administering the system will be organized. We also include a combination of written and video tutorials that you can pass out to your users in order to make the transition to the new PBX as smooth as possible.
We include assistance with number porting as part of this package. We will oversee the number porting process, and make sure that all paperwork is submitted correctly and any issues are addressed immediately so that you don’t lose calls.